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After years of denial, I finally caved and switched to an iPhone after going through the following devices in the past 5 years: A Palm Treo 650 (2005-2007) A Samsung Blackjack II (2007-2009) A BlackBerry Curve 8900 (2009-2010) Being a cheapskate, I ebayed my iPhone 3G 8GB used.  So where … Read More

Usability research in the lab

This is the seventh post in my Customer Research series. Usability research can be very costly.  There are companies that specialize in doing it the right way, with high end audio/video equipment and multi-stream video editing and compositing integrated into the program.  The deliverable is typically an incredibly insightful presentation … Read More